Eligibility Window
- Return requests can be raised within 7 days of delivery.
- Products should remain in saleable condition with original accessories and packaging wherever applicable.
- Excluded categories include Made to order, Custom configured.
Legal
Return and Refund Policy
Last updated: March 7, 2026
Customers can cancel before shipment. Delivered products may be eligible for return review based on condition and category.
How to Request a Return
- Log in and open the relevant order from your account dashboard.
- Submit the request with issue details and supporting photos so the review can begin faster.
- Our team will review the request and confirm the next steps through the same order context.
Refund Processing
- Approved refunds are processed after item inspection or validation.
- Refunds are initiated to the original payment method whenever possible.
- Processing time can vary based on payment provider and banking network.
Shipping and Handling
- Defect or transit-damage cases may be eligible for reverse-logistics support.
- Returns are normally reviewed at the order level unless support confirms a partial exception.
- Returned items should be packed safely to avoid in-transit damage.
Cancellations
- Orders can be self-cancelled before shipment within 24 hours of placement.
- Post-dispatch cancellations are handled through the standard return workflow.
- Service-only and installation milestones may follow a separate review path where applicable.
Support Contact
Email: info@dhomec.com
Phone: +91 91212 21707
Support hours: Monday to Saturday, 9:00 AM to 6:00 PM IST