Return and Refund Policy

Eligibility Window

• Return requests can be raised within 0 days of delivery.
• Products should remain in saleable condition with original accessories and packaging wherever applicable.
• Custom-built or made-to-order products may be excluded unless there is a verified defect.

How to Request a Return

• Log in and open the relevant order from your account dashboard.
• Submit the request with issue details and supporting photos so the review can begin faster.
• Our team will review the request and confirm the next steps through the same order context.

Refund Processing

• Approved refunds are processed after item inspection or validation.
• Refunds are initiated to the original payment method whenever possible.
• Processing time can vary based on payment provider and banking network.

Shipping and Handling

• Defect or transit-damage cases may be eligible for reverse-logistics support.
• Returns are normally reviewed at the order level unless support confirms a partial exception.
• Returned items should be packed safely to avoid in-transit damage.

Cancellations

• Orders can be self-cancelled before shipment within 0 hours of placement.
• Post-dispatch cancellations are handled through the standard return workflow.
• Service-only and installation milestones may follow a separate review path where applicable.

Support Contact

Email: info@dhomec.com

Phone: +91 91212 21707

Support hours: Monday to Saturday, 9:00 AM to 6:00 PM IST