Privacy Policy

Information We Collect

We collect information you provide directly through account creation, enquiries, orders, and support interactions.

• Account details such as name, phone number, and email address
• Order and delivery information including billing and shipping details
• Support and communication data from enquiries, tickets, and messages
• Usage data related to browsing and platform interactions

How We Use Information

Personal information is used to operate services securely and deliver business outcomes.

• Order processing, delivery coordination, and service communication
• Technical support, service scheduling, and account management
• Security, fraud prevention, and compliance obligations
• Performance improvement and customer experience optimization

Information Sharing

We do not sell personal information. Data may be shared with trusted processors only when required for service delivery.

• Payment service providers for transaction processing
• Logistics and field service partners for fulfilment
• Infrastructure and communication providers supporting platform operations
• Authorities when disclosure is legally required

Data Security

We apply technical and organizational controls to protect data from unauthorized access and misuse.

• Encrypted transmission and controlled access workflows
• Role-based access for internal teams
• Periodic security and process reviews
• Operational monitoring for suspicious activity

Your Rights

You may request access, correction, or deletion of personal data as applicable under law.

• Request a copy of your personal data
• Request corrections to inaccurate or incomplete information
• Request deletion where retention is not legally required
• Opt out of non-essential communication

Contact for Privacy Requests

Email: privacy@dhomec.com

Phone: +91 91212 21707